RESUME

Experience

Customer Service Representative
Caldwell Nursery · Part-time
Jan 2017 – Present · 7 yrs 11 mos
Caldwell, New Jersey, United States · On-site

• Manage, distribute, and collect high amounts of money daily
• Deliver exceptional service to hundreds of customers weekly resulting in brand loyalty
• Mastered the names and brands of specific plants, soils, and mulches, in order to offer quality assurance
• Organize displays of products seasonally
• Coordinate deliveries of products and unload them daily
• Advise customers on their specific needs regarding placement of plants
• Trained approximately 20 new employers on procedures and protocolsManage, distribute and collect high counts of money daily Deliver exceptional service to hundreds of customers weekly resulting in brand loyalty Mastered the names and brands of specific plants, soils, and mulches, in order to offer quality assurance Organize displays of products seasonally Coordinate deliveries of products and unload them daily Advise customers on their specific needs regarding placement of plants Trained approximately 20 new employers on procedures and protocols

Delivery Driver
La Pizza · Part-time
Jan 2020 – May 2024 · 4 yrs 5 mos
Roseland, New Jersey, United States · On-site

• Ensure timely delivery of orders to customers during busy stressful hours
• Handle cash and credit transactions between customers and restaurant

Customer Service Representative
Essential Procurement Services · Part-time
May 2021 – Jan 2022 · 9 mos
Fairfield, New Jersey, United States · On-site

• Provided exceptional customer service in a high-stress environment
• Answered phones and serviced clients regarding their orders; follow up with customers
• Completed deliveries and supervised shipment unloading
• Collaborated with management and staff to ensure customers’ needs were met
• Trained new employees which resulted in an increase of customer satisfaction
• Contributed to the workplace integration of COVID-19 health safety measures